Answers before you request a quote
The key details for staff, client, reunion, event, and larger group mug orders.
What is the minimum order and starting price?
Orders start at 12 mugs. Pricing starts at $149 + shipping for 12, $249 + shipping for 24, and $449 + shipping for 48. We also quote 72, 96, 100+, and other custom quantities.
Why are 24 and 48 mugs the main package options?
Most staff, client, reunion, event, and group orders need more than a small starter run. The 24- and 48-mug packages offer stronger per-mug value and leave room for late additions, managers, volunteers, speakers, guests, or future gifts. A 12-mug starter is still available.
Do I need finished or print-ready artwork?
No. You can upload a logo, rough design, business name, appreciation message, event wording, or send the artwork later. We confirm the mockup before anything is printed. Complex redraws or custom illustration are quoted before that work begins.
Will I see a proof before anything is printed?
Yes. Nothing goes to print until you approve the digital mockup, quantity, timing, shipping, and exact total.
When will I receive the exact shipping cost?
Shipping is confirmed before payment using the quantity, delivery ZIP, service level, and packing requirements. We do not rely on a padded flat-rate estimate.
How quickly will I receive a reply or mockup?
Most requests receive a same-business-day reply. Include the quantity, need-by date, and ZIP so we can confirm realistic timing and the next step quickly.
Do you offer custom quantities such as 72, 96, or 100+?
Yes. Use the same quote form for 72, 96, 100+, or another quantity. We will confirm the best production path, shipping, timing, and whether a sample option makes sense.
Are paid samples available?
For select 48+ and 72+ mug orders, a paid sample may be available before full production. If you proceed with the full order, the sample cost can be credited toward the final invoice. Sample availability depends on quantity, artwork readiness, and timeline.
Are the mugs dishwasher and microwave safe?
Yes. The standard 11 oz white ceramic sublimation mugs are dishwasher and microwave safe for normal everyday use.
What if something arrives damaged or the order is incorrect?
Contact us promptly with the order details and clear photos. We will review the issue and make it right.